USARecordsSearch.com Frequently Asked Questions:

Who is USARecordsSearch.com ?

USARecordsSearch.com is a full-line public record and professional database research firm, providing an extensive and constantly expanding resource network. We have been serving the professional and private community since 1999. We have both attorney and private investigator associates who can resolve most any problem.

Why should I Order from you?

GOOD QUESTION! The answer is: Service. At USARecordsSearch.com we bend over backwards to provide the best customer service possible. There are many firms who can run a search, but the true test of service is what happens when something goes wrong. That’s where USARecordssearch.com really stands out. We have tweleve years of online experience that we can draw upon to help you successfully complete your investigation. If you’re not happy, we’re not happy. We count on repeat and referral business to remain successful so we go the extra mile.

What is the advantage of your pricing over other services?

The simple answer is… it’s honest! You see, many advertise a very cheap false leader price for various searches just to get you started. Then, when you get a little information for a small fee, after having signed up for a password, given your e-mail address along with your credit card details, you are told that for more money you can search further to narrow down the field. It’s an old con game called “bait and switch.” We have no sign up fees, accounts to set up or required passwords. We just give you straight forward pricing along with the details you are looking for if they are available. If the information you have available is not enough for a positive result, we tell you up front and advise the details needed to obtain a successful result along with the cost for doing so.

Remember, as with most things in life, you get what you pay for.

What kind of Guarantee do I get?

We establish a positive ID for your subject by verifying the information that you provide or by looking up the required details such as date of birth and social security number to which all pertinent records are linked. They separate your subject’s records from all others who are similarly named. This guarantees that you will receive the correct public records available on the subject of your search. If we are unable to establish a positive ID there will be no charge incurred.

When will I get the results of my search and how?

As soon as humanly possible. Usually within 24-48 hours, depending upon the time it was received, via e-mail except for weekends and holidays. If you wish to speak to a live person, please include a daytime phone number and the best time to reach you via our contact page. Please give us the opportunity to give all of our customers the best service by emailing us your questions if possible, as this gives everyone a written record of our communications. We are dedicated to offering the highest level of service possible to our customers.

How do I pay?

To make your ordering easy and secure, we accept all major credit cards via PayPal which includes American Express, Visa, Mastercard, and Discover credit cards and debit cards. Money orders and Cashiers’ checks are also acceptable payment and may be mailed to us, however, it will cause a delay in the response time.

I am in a hurry! Can I get same day service?

No problem. Get your order to us by noon Pacific daylight time, advise your willingness to pay a 20% premium and we will label your order priority and rush process it the same day, guaranteed. This includes an online criminal search, however, the on site courthouse search where needed can take a few days.

Do you have a mailing list?

We do not maintain a mailing list so you won’t hear from us. We don’t spam and we don’t buy email lists. We only send e-mails out to people who request communication.

What if I don’t receive the results of my search order?

If you do not receive your search results in a timely manner as promised, it is likely that your e-mail account is equipped with a spam filter that blocks e-mail from ‘pop servers’. (This is often the case with AOL, Earthlink, MSN, and Hotmail accounts). If you have checked your spam or junk folder and are still unable to find your search order report, please e-mail us from our contact page and we will be happy to re-send it.

I need to run a criminal record search. What is the difference between county, state, and federal courts?

State and county crimes are prosecuted and the records housed within the state system. Federal crimes are prosecuted and documented within the federal system, which is divided into districts. Some states maintain a central database that houses records for each county. These are the records you obtain when you receive a state criminal history. In states where statewide searches are not available, an on site county search must be run. One advantage to county records is that they are generally more current than the centralized state records.

If you have any further questions just e-mail us from our Contact us page.

Thank you for entrusting us with your business. We will do all in our power to justify it.

Questions? Contact us by Email above or Phone: (818)-745-1212
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